General terms & conditions


Driver Details

All drivers must be between the ages of 25-75 and must have held a full licence for a minimum of 12 months.
All drivers must inform us of any endorsements or any convictions on their drivers licence.
All drivers must present their full driving licence at the time of collection. If the driver has a UK photo card licence, they must present both the photo card and the paper counterpart. A second form of ID in the form of a utility bill or a bank statement or credit card statement with the drivers home address, no more than two months old is also required.

Rental Period

You will have the vehicle for the period shown in the agreement. We will assume that the return time is as stated on the rental agreement. If you do not return the vehicle back on time, you are breaking the condition of the agreement and can be charged.

Damage/Collision Damage Waiver

Collision damage waiver is available at the commencement of hire and reduces the damage excess down from £600 to £350.
Our damage procedure is as follows:
Once damage is identified the excess will be taken, either £600 or £350, if the collision damage waiver was taken out with the hire. If repairs are minor, i.e. mirror, windscreen, tyres, only the parts required will be charged for and the balance of the excess returned. If the vehicle requires body shop repairs the full excess will be taken, if the repair costs and the time the vehicle is off the road due to repair are less than the excess then a refund of the balance will be made. You are not liable for any repair costs above the set excess unless gross negligence has occurred. All vehicles will be expected to be returned in a reasonable state of tidiness and dog owners will be expected to take reasonable precautions to prevent damage and excess dirt to the interior.

All vehicles returned excessively dirty will incur a valet charge of £100 + VAT.
All vehicles are non-smoking vehicles and customers are liable for a fine up to £2500 and a valet5ing fee of £100 + VAT if anyone smokes inside a hire vehicle.

Accepted Payment Methods

Payment is only accepted by credit or debit cards.